Hi Carolyn. Got the figaro necklace today. Thanks so much. You guys are a #1- CLASS ACT! The box, packaging, etc, perfect! You are the only gold store that I trust online. Thanks again.
I received the ring that i purchased from you to go with my wedding set. It will work perfectly and thank you for being so kind and quick to respond to my questions. Thanks again
I purchased a gold bracelet set with diamonds from Sumpters. The bracelet arrived exactly as described in a timely fashion. Unfortunately, I lost one of the diamonds from its setting about seven months later. Although there was no requirement to do so, Carolyn offered to replace the diamond free of charge for the cost of shipping. The bracelet was returned to me cleaned, polished AND with a replacement diamond. That is SERVICE. I heartily recommend and endorse Sumpters Fine Jewelry for all jewelry needs!
I recently purchased a vintage Rolex from Sumpter’s and absolutely love it. The transaction was easy and the shipment was fast. The watch was exactly what I was looking for. I hope to do business with you guys again!!
Carolyn is a god send. I ordered a ring for my son who is ill, as it was a surprise. Carolyn worked with me, sent the ring, the most beautiful ring I ever saw and saved the day. Thank you so much for being one of the few above-board companies, when life has us by the throat, and conditions has the american people in knots. Thank you again.
andre racicot (canada)
This place is the best! I don’t normally write reviews but for whatever reason my conscious wouldn’t let me rest without given the credit due here. The folks at Sumpters are fast, professional and friendly. I sold some designer jewelry here twice and both times I was given a reasonable offer. It’s refreshing to know there are honest, fair and respectful places like in the jewelry businesses.
André Racicot (Canada )
Sold my Rolex for a great price! Much better than any other dealer. They have an amazing selection of all watches and jewelry. Hal Jr. And Sr are amazing!!!!
Dear Sumpters Jewelry, I just want to say thanks for the great prices, great quality and most of all, great and honest service. I buy a lot of stuff online and it seems the more I buy, the more trouble I’m having with sellers and dishonesty therein. So its a relief to deal with you guys. No problems, no lies, no worries. Thanks again.
colleen harrison-walsh (Australia )
Thank you Carolyn for offering a layaway system for my first purchase through ebay. I am more than pleased with my pendant and despite the drop in the AUD dollar, still think it worth the asking price. The service provided was excellent and communication via email very efficient. Thank you and I look forward to future dealings.
Dear Carolyn, Can’t thank you enough for your kind courteous and prompt action. When dealing at a distance, it is important to be able to trust in these qualities and you have them in abundance!
Ben & Tyler Martin
I’ll be honest I did my research on your website, facebook, etc and you have all wonderful feedback and testimonials and that makes me more reassured. Everyone seems to love dealing with you and raved about your kindness, flexibility, etc So, on that note we are very excited to deal with you on this major purchase! Thank you so very much.
I would like to thank you for all your professionalism, communications and advice in allowing me to purchase my pendant and delivering it to the United Kingdom. Which I have to say was delivered very quickly and the tracking system was very easy too. Your instructions in setting up an account was also very simply as were making payments, however seeing an item on line is so very different than in real life. I can only recommend your company to others and hope they have the confidence in purchasing items in the knowledge your company is trustworthy and I will be looking out for future purchases. thank you once again
I am happy with the purchase and specially also with the way you went along during the period of negotiation, purchase, payment and shipment. You have got a new satisfied customer who will – if you have the right product for sale – not hesitate to do business with Sumpters Jewelry again. To be more detailed – it would be a pleasure, based on the actual experience. Thank you again for serving my needs. Have a nice day. -Best regards,
I just want to send you this follow-up message to personally give you a big thank you for all you’ve done throughout our transaction. Seriously, and truly, you’ve been exceptional!! You may or may not know this, but among buyers —word-of-mouth &etc— Sumpter’s has of the highest reputation (in the top 5 of jewelry sellers) and I’m sure you have a lot to do with that. Having experienced your approach to Customer Relations, that top 5 rating has been proven solid as far as I’m concerned… And the Geneva Watch Bracelet is perfect!,…it exceeded my expectations.:)) Very grateful for all you’ve done!!,
hanks for the lovely ring and sizing it for me. I love the detailing in the gold .You treated me as nicely as someone who may of spent thousands of dollars thank you .-
I have just completed the purchase of a previously owned Rolex watch from Sumpters Jewelry and wanted to write to express my appreciation to Carolyn for the helpful, prompt and extremely professional way in which she handled this transaction. Carolyn responded quickly to my questions leading me to place the order and I am delighted. The watch was shipped immediately and it is exactly as described. I would recommend Sumpters Jewelry unequivocally. Best regards –
I am so pleased with my purchase, your packaging, customer service, speedy delivery, a your ‘excellent taste’ in presentation. Those things go a long way with a shopper like me! I like to see value for my money and you did just that! Thank you again.
I received the bracelet today and I have to say it is absolutely gorgeous!! The pictures just didn’t do it just. This is just so exceptional!! Thank you so much.
OMG!!! I love the pendant! It’s everything I hoped it would be and more! I want to leave you 5 star FB, but Ebay won’t let me as it is not shown on my Purchased Items list. Please advise. I’m also looking at your other items, so I can buy more things from you in the future. You have great items, great deals and I love your lay away plan!!!
Hi Carolyn, just to let you know that I received my White Gold CZ eternity ring last week and the ring is absolutely gorgeous. It was great that you were flexible with payments and that I could put the ring on layaway. I will definitely recommend you to family/friends and purchase something from you again. 🙂
I was so impressed with the ring and the speed of your wonderful service that I just had to tell you personally. I love the ring, she is on cloud 9, Worth every penny and sooo much more.
Many thanks for your wonderful service. This lovely bracelet arrived safely last week and will be a lovely gift for my mother. I wasn’t sure how to leave feedback on an item that’s been paid for by instalment, so I wanted to thank you personally.
Hi Carolyn, I got my upgraded diamond ring and it is absolutely beautiful and exactly what i wanted! You definately were right on the suggestion and I appreciate all your extra help and for never getting the runaround about any aspect of the whole purchase especially when a customer is buying over the computer and depends on a company to be trustworthy. Will definately buy from you again. Thanks
Hi Carolyn I received my ring today and LOVE LOVE LOVE IT!!!! its perfect! the fit and style are amazing! I will post a picture on facebook next week 🙂 Thank you for making my anniversary perfect. I will definitely be purchasing from you again in the future.
A. Mcmillan, CA
Carolyn is a god send. I ordered a ring for my son who is ill, as it was a surprise. Carolyn worked with me, sent the ring, the most beautiful ring I ever saw and saved the day. Thank you so much for being one of the few above-board companies, when life has us by the throat, and conditions has the american people in knots. Thank you again” –
Carolyn, we are so grateful to you for making this pendant from a ring we saw on your site. Not only did you do a beautiful job on a gorgeous piece, you also had it done and sent to Canada in an amazing length of time. Just in time for our anniversary which my husband and I both appreciate!! Beautiful pendant and the best in service. Thanks again!” —
I made a purchase on a layaway plan and I could not have been treated any better anyplace!!! Thank You !” –>
rodney davis(dakota )
hi, i just like to say i’ve received my necklace, it looks great, I’m extremely happy with it.
“Hello Hal and Carolyn! The 5ct diamond and gold bracelet that I recently purchased from you is absolutely fabulous! I consider it a terrific find at a terrific price. Hal was so responsive when I expressed my desire to have the bracelet in my possession by a certain date, and he went out of his way to see that I received it. That’s wonderful service! Thanks so much”
I purchased a beautiful ring from Carolyn an one of the gems fell out. I sent it back to her and she had it fixed an returned in like 3 days.. Unbelievable service!! I will def. shop again and get in contact if anything else were to happen again to my ring.. Thanks Carolyn your amazing =)
Kareem(Dubai,United Arab Emirates)
Thanks Carolyn and sumpters Jewelry The Ring I bought 2 days Back and Just received after 48 hours of order was really fabulous and even higher than what i expected you replied all My mails In a very fast and Professional way delivery was fast even it was at the other end of the world Guys you deserve 7 Starts will always be happy to do business with you Thanks
Lea Ann Taylor( United States)
Carolyn was wonderful to work with me.Very fast shipping and the most beautiful ring i had ever seen .Will definitly buy from Sumpters again.
dottie engler (harford )
Although I did not ultimately purchase the ring -the service was excellent (5 stars). I was impressed with the response time to inquiries. I wish the ring had worked out but I would do business with Sumpter’s again in a heartbeat!!
Joe Keller (Patterson,La, USA )
Carolyn is such a honest person. She took the time to talk to me on the phone and answer all of my questions and concerns about a 14K Gold chain that I was purchasing. I plan on visiting her first each time that I want to buy any jewelry. Thanks for a wonderful experience.
Tarsha Rudolph (USA )
I recently purchased a gold san marco bracelet through your layaway plan and the experience was wonderful! I just received the bracelet and it looks better in person than on the website!!! I anticipate making more purchases through Carolyn in the near future. Thank you fro providing quality service and products at affordable prices.
Stuart Smith(USA )
Hi Carolyn, I received my watch yesterday and it’s better than the picture. Very, very nice watch and I’m a happy camper. I want to give you a AAAAAAAAAAAAAAA +++++++++ and I will be looking for another Rolex watch in the near future.. Thanks again,
Glenn M. Gutman(Palm Beach )
The bracelet that I purchased and just received is beautiful and meets every expectation.
Beverly Goforth (USA)
OMG!!! I received my bracelet today and it is simply gorgeous! It was even more lovely than the pictures and well worth the price…I made this purchase through Sumpter’s layaway plan and the service I received from Carolyn in customer service was courteous and prompt…I look forward to buying from you again! Thanks So Much—
I got the ring today, Carolyn I owe you a huge thank you. I lost a ring like this years ago and have looked every, until I ran across your site. Thank you for making me one happy lady. I definally will buy more. GREAT PRICE!!!
Jon Garrison (Wake )
Carolyn, Thank you for assisting me with the purchase of a 1969 Rolex Presidential for a friend’s birthday! Your service and the watch are exceptional!!!
I had searched for just the right omega for about a year–so I was happy that the necklace I had searched for was at Sumpters. I needed a specific width as well as a heavy necklace so it would lay right. Carolyn was right there with me, offering a superior item at a very fair price. I felt I could buy an estate piece SAFELY and Carolyn came through for me. I’ll be back!
rodney davis(dakota )
hi, i just like to say i’ve received my necklace, it looks great, I’m extremely happy with it.